The
Medway
Therapeutic
Alliance
We bring together trusted organisations to help you find the right mental health support.
What is the Medway Therapeutic Alliance?
Led by North Kent Mind and funded by Medway Council, we bring together a range of organisations so families can access support through one clear pathway — without needing to navigate multiple services alone.
- One service connecting multiple providers
- Support matched to individual needs
- Clear and simple referral process
- Focused on children, young people and families
Child-Centred
We listen to children and young people and shape support around their needs and goals.
Inclusive
We recognise every child is different and provide flexible, accessible support.
Trauma-Informed
We work in ways that are safe, respectful and understanding of lived experiences.
Collaborative
We work with families, professionals and partners to provide joined-up support.
Are You in the Right Place?
The Team supports:
- Children and young people aged 5–18 (inclusive of their 19th birthday)
- Young people up to 25 who have SEND or are care leavers.
To access the service, the child or young person must:
- Live in Medway, or
- be under Medway Local Authority care
- be registered with a Medway GP
Children and young people do not need to be attending school to receive support.
What's New?
Support Journey
Here's what happens after referral
Immediate Support
Some support is available straight away
- Digital support is always available
- Access our digital partners, Kooth and Lumi Nova, anytime
First Steps
Our triage team review your referral to assess suitability
- Standard: within 10 working days
- Priority: within 5 days
- Urgent: within 4 hours
Next Steps
A decision is made about the best support
- A decision is made within 3 days of triage
- You are matched with the most suitable support
- Support usually begins within 8 weeks of the decision made
Ongoing Support
The young person will take part in the recommended support
- Attend one-to-one sessions with a practitioner
- Take part in group support opportunities
- Access drop-in sessions throughout the year
Find other support while waiting
Visit our I-Thrive Directory to explore other support
Overall Timing
Most people start support within 12 weeks of referral
Get Help
Make a referral or find out how to access support for a child or young person.
Our Process
Understand what happens after a referral and how we support families step by step.
Types of Support
Explore the different kinds of emotional wellbeing support available through MTA.
Not sure? Ask us a question.
Submit your question and we’ll guide you forward.
