What Happens Next?

Getting the right help should be simple. MTA guides children, young people, and families through every step of the referral and support process.

Our Process

Step 1

Referral Received

Once submitted, referrals are carefully reviewed by the MTA team.

Step 2

Assessment & Triage

We assess needs and identify the most suitable pathway, usually within 10 working days

Step 3

Care Plan Created

We create a personalised plan based on the child or young person's needs and goals

Step 4

Support Begins

Support is allocated and delivered through the most appropriate programme or service.

What You Can Expect

We understand that making a referral can feel overwhelming, and waiting for support can be stressful. At MTA, our goal is to make the process as clear, supportive, and transparent as possible. From the moment your referral is received, our team carefully reviews the information, listens to the child or young person’s voice, and identifies the support pathway best suited to their needs. You will be guided through each step along the way.

Support is matched to need, not choice.
We aim to start structured interventions within 8 weeks.
Children and families are kept informed at every step.
Staff are friendly, trauma-informed, and approachable.
Guidance and advice are available if you’re unsure which support is appropriate.
Feedback is welcomed, and adjustments can be made to support plans if needed.